I just had to do a blurb about this! I just looove good service especially when I expect the opposite!! Telecel's service to me not even as a current user just made me gush. I know i'm sounding a tad bit dramatic, BUT these things happen around these parts sometimes. It was heavy on my
heart as a demonstration of things that work, amongst many others that do and just as many that do NOT. I
particularly and especially appreciated these things when they happened. When I first got to
Zim I obviously needed a sim card for my phone, which by the way I bought
unlocked precisely because of international travel, with a carrier who has good
data and low charges and other perks. I got a NetOne line and from day 1 it’s
been reliable and pretty affordable.
I tweet/whatsapp/email/call text and it’s
all very reasonable and I don’t need to refill the airtime too often. In a week
I use about $8 of it. What was good is that everyone at home has a NetOne line
anyway, except for grandmother cuz she only has one phone – an Econet line.
Unfortunately, she’s one of the people I call the most and when I tried to get
in touch with her the across the networks it was not going through. Everyone
else’s second line at home is an Econet, I figured my 2nd line
should be that and so I did.
Econet is too complicated and not user friendly
though. To transfer your airtime for data use you have to *140# and then go
through about 3 sms-command responses back and forth before you’ve transferred
that money. ßEven
that explanation is not user friendly!
Anywho, I’ve been frustrated a lot with Econet because I
hardly use the line and the airtime always finishes or vanishes into thin air.
I transferred some money to the data the other day and did not visit a single
website or tweet a single tweet, but it was all gone. The calls don’t always go
through, but somehow airtime finishes and you just find yourself feeding the
phone airtime and getting nothing in return. Very very annoying.
Enter TeleCel stage right! Anytime I have tweeted any
expression of frustration about Econet they have responded jokingly inviting me
to them. Why this is a big deal?!?! Even in America, whenever I tweeted
directly @ TMobile (@tmobile) I never got a response, but now with @Telecel_Zim they respond to mentions of them AND their competition. That's staying on top of it!
I loosely STORIFY'd it here. Why I think it's important to note what @Telecel_Zim did and is doing is that they just go to show that one of the most important things you can do is keep your ears on the ground. For all we know that picture above could be a facade and the company wouldn't even need to be in an office to do what they are doing. Their Social Media rep could be chilling in pyjamas sipping on virgin [or not] pina coladas, but MAKING SURE to watch what's being said on the internet streets. I've never seen a Telecel ad on tv, i also don't watch much telly anymore, but I know about them!! Very Very well.
Now to get my new line and sim card.....lol.
Bravo guys.
_____________
*@afropolitaine*
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